Quality assurance (QA) is like code review for
software developers or the editorial process for
writers: it’s a systematic means of training and
onboarding agents by reviewing their support
interactions. The goal of support QA is to improve
and maintain support quality.
Support QA (sometimes called customer service quality control) has become a standard practice for all quality-oriented and ambitious customer service teams. Though simple in nature, these procedures can bring immense value to your business: customer service quality assurance can grow customer loyalty and retention and boost your business results.
Our testing practices assure you high quality by
assessing, validating and verifying the features of the
built software considering the input and output
functionality. We have a systematic approach for quality
assurance to check if the designed product is meeting the
specific client requirements or not.
We use independent leading testing and different QA techniques to test the functionality, security, and performance of the service or product. We follow early-stage testing approach to identify and eliminate defects in the very first stage of the development. Our quality assurance and testing services mitigate the risk, minimizes the cost, augments user experience with enhanced functionality of a service or product which improves the product life cycle and gains customer satisfaction.
RSM Testing and QA Capabilities uses the leading-edge solutions and agile techniques to deliver flawless features with high accuracy, reducing the rework, enabling test cycles at the low cost and here are unique QA and Testing abilities.
Automation Testing Tools Used
Web applications – Selenium
Client Server applications– Winium, AutoIT, Sikuli
Mobile applications – Appium
Angular JS – Protractor
API/Web services – Soap UI, POSTMAN
Oracle EBS Cloud – Selenium
Oracle EBS On-premise – Selenium, Sikuli, AutoIT